May We Help You, Sir?

13th June 2008

Got some very genuine praise to give out this week, and the recipients have never even bought me a drink either. As many foreign managers will tell you, training Poles to give western levels of customer service can be somewhat of a challenge.

Got some very genuine praise to give out this week, and the recipients have never even bought me a drink either. As many foreign managers will tell you, training Poles to give western levels of customer service can be somewhat of a challenge.
But once staff have got their heads around the basic principles, for some of them at least, there is nothing that a customer might want that is too much trouble for them to arrange. My friend Sasha gave me an exc ...